Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS App and your NHS account
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.00pm
- order via email – [email protected]
We do not take repeat prescription requests over the phone.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01444 458022
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Generic Medicines
What does this mean?
A generic medicine is a medicine which contains the same active ingredients as the original patented one, however it is much cheaper to purchase. It is usually a different shape or colour to the original brand, but it does exactly the same job.
Why is this good for the patient?
As demands on the health service grow, generic medicines provide patients with safe and effective treatment while reducing the cost of pharmaceutical care. Generic medicines are widely demanded in many EU countries and are increasingly prescribed by general practitioners.
Generic medicines stimulate competition between the pharmaceutical companies as soon as the patent on the original brands expires. This means that your doctor can prescribe medicines safely and the costs to the surgery are reduced, allowing your surgery to provide more services for the budget they are given.
What you need to know
If you take regular medication try and remember its strength and its name. Sometimes you may be given a different brand; by going to the same pharmacy for your prescription each time you may avoid this. If you are worried about your medicines your doctor or pharmacist will be happy to discuss them and put your mind at rest.